All Withings products come with a comprehensive 2-year warranty and maintenance service. For any product issues, please submit your inquiries through our online form, and our dedicated support team will respond promptly within 24 hours.

All orders placed through the Withings HK Online Store can be delivered to locations in Hong Kong SAR & Macau SAR only.

Withings HK offers the following delivery option:

• Standard Complimentary Delivery (Normally will be delivered by SF Express)

Delivery arrangement:

• Hong Kong SAR: Delivery will be arranged as soon as possible during the promotion period.  (Mon-Fri, excluding Public Holidays)
  Macau SAR: Delivery will be arranged as soon as possible during the promotion period. (Mon-Fri, excluding PublicHolidays)

Kindly note: if you place an order on the day before a weekend or public holiday, your order will only be proceeded on the next business day. The actual delivery date shall be subject to notification from the carrier.

Returns or Refunds

All sold goods are not subject to returns or refunds. Customers are advised to count the items in the package immediately upon receipt. If there is suspicion of any shortage, please report it within 48 hours via email or online inquiry, and provide pictures for relevant proof. Withings HK will not accept any claims beyond this period of limitation.

7-Day Defective Guarantee Policy

If customers find issues with the product within seven days after receiving the products, and after inspection it is confirmed to have factory defects (and must meet the following conditions),

If the products received was found with factory defection after inspection, the customer can replace for the same model of product (certain models are excluded). Each purchase is only eligible for replacement once. Customers must bring the product to Be All Concepts Limited - distributor for Withings HK, for inspection and replacement.

• The product must be in its original packaging, without any damage or scratches;
• The product's serial number (if any) must match the information on the invoice.
• If the replacement product is out of stock, customers may choose to exchange for other products of equal value.
• When exchanging the product, customers must present a valid invoice or receipt.
• The replacement product may be inspected by the distributor to confirm that the product quality does not meet the production standards.
• If the exchange is requested due to market price fluctuations, limited-time discount price changes, or software issues, this exchange protection is not applicable.
• Customers must return all gifts that were included with the purchase, otherwise, we will need to deduct the value of the gift.

This exchange protection does not apply to:

1. Products damaged due to accidental damage or negligence.
2. Random accessories.
3. Products without a relevant invoice or/and receipt.
4. Products that have been registered/activated.
5. Products with damage or/and scratches.
6. If there are issues with wireless connection or APP operation, customers must contact the brand or agent directly for follow-up.