The Watch Designed To Improve Your Health

Effortlessly tracking your every move, ScanWatch 2 provides round-the-clock health insights in a sleek, durable package.

A medical-grade ECG on your wrist

Now with Irregular Rhythm Notifications, ScanWatch Nova passively detects signs of AFib right from your wrist.

Your metrics boosted for stronger days and nights

Experience the most advanced activity and sleep tracking yet - now with enhanced accuracy and a brand-new REM sleep measurement to monitor every workout and rest with unmatched precision.

Smarter temperature. Earlier signals.

From signs of potential iliness to elevation shifts, our temperature tracking reveals what's just beneath the surface.

Optimise your recovery and boost your energy level

The HRV-based Vitality Indicator decodes your daily needs, offering tailored energy tips and signals when you need extra care.

On your wrist. On top of what’s important.

Proactive health tracking

ECG

Temperature

SpO2

Women Health

24/7 Tracking

Timeless design & Clinically developed

With premium build quality and customizable features, ScanWatch 2 adapts to your style and mood while maintaining a lightweight, elegant design.

Phenomenal 35-day battery life

Experience freedom with ScanWatch 2 and its remarkable battery life. Say goodbye to daily charging—its long-lasting power ensures peace of mind and uninterrupted use. You’ll enjoy it so much you might forget it ever needs recharging.

Powering Your Journey To Longevity

Withings devices provide leading-edge, accurate data that syncs directly to the Withings app. You get a clear picture of your health with easy to understand, detailed analysis. See weekly and monthly trends, and get actionable insights to help you reach your long-term health goals.

FAQs

Please read our FAQs page to find out more.

Maintenance and Repair Services

All Withings products come with a comprehensive 2-year warranty and maintenance service. For any product issues, please submit your inquiries through our online form, and our dedicated support team will respond promptly within 24 hours.

Delivery Policy

All orders placed through the Withings HK Online Store can be delivered to locations in Hong Kong SAR & Macau SAR only.

Withings HK offers the following delivery option:

  • Standard Complimentary Delivery (Normally will be delivered by SF Express)

Delivery arrangement:

  • Hong Kong SAR: Delivery will be arranged as soon as possible during the promotion period.  (Mon-Fri, excluding Public Holidays)
    Macau SAR: Delivery will be arranged as soon as possible during the promotion period. (Mon-Fri, excluding PublicHolidays)

Kindly note: if you place an order on the day before a weekend or public holiday, your order will only be proceeded on the next business day. The actual delivery date shall be subject to notification from the carrier.

Privacy Policy

For more information, please visit

Return Policy

Returns or Refunds

All sold goods are not subject to returns or refunds. Customers are advised to count the items in the package immediately upon receipt. If there is suspicion of any shortage, please report it within 48 hours via email or online inquiry, and provide pictures for relevant proof. Withings HK will not accept any claims beyond this period of limitation.

7-Day Defective Guarantee Policy

If customers find issues with the product within seven days after receiving the products, and after inspection it is confirmed to have factory defects (and must meet the following conditions),

If the products received was found with factory defection after inspection, the customer can replace for the same model of product (certain models are excluded). Each purchase is only eligible for replacement once. Customers must bring the product to Be All Concepts Limited - distributor for Withings HK, for inspection and replacement.

  • The product must be in its original packaging, without any damage or scratches;
  • The product's serial number (if any) must match the information on the invoice.
  • If the replacement product is out of stock, customers may choose to exchange for other products of equal value.
  • When exchanging the product, customers must present a valid invoice or receipt.
  • The replacement product may be inspected by the distributor to confirm that the product quality does not meet the production standards.
  • If the exchange is requested due to market price fluctuations, limited-time discount price changes, or software issues, this exchange protection is not applicable.
  • Customers must return all gifts that were included with the purchase, otherwise, we will need to deduct the value of the gift.

This exchange protection does not apply to:

  1. Products damaged due to accidental damage or negligence.
  2. Random accessories.
  3. Products without a relevant invoice or/and receipt.
  4. Products that have been registered/activated.
  5. Products with damage or/and scratches.
  6. If there are issues with wireless connection or APP operation, customers must contact the brand or agent directly for follow-up.

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Withings Ecosystem

Withings has a complete ecosystem of devices that delivers comprehensive insights—to give you the most well-rounded view of your health. Plus, it’s compatible with all your favorite apps.