Withings Sleep Intelligence
Factory Reset Guide
Device Restorations
Factory resetting your Sleep allows you to safely purge all configuration data stored locally on the sensor cycle, reverting your hardware back to its clean out-of-the-box state.
Important Data Note
Resetting your Sleep hardware will not delete any health data already synced to your Health Mate application profile.
All tracking data that has not been synced to the app prior to execution will be lost permanently.
01 — Reset Procedure
Hardware Restoration Steps
1 Sever Ecosystem Connection
Go to the Settings of your mobile device, select Bluetooth and locate Sleep in your paired hardware list. Select the information icon to the right of the tracking sensor and choose Forget This Device or Remove.
2 Expose Inner Sensor
3
Unplug, then plug Sleep using the provided adapter.
Unplug, then plug Sleep using the provided adapter.
4 Turn the device over to locate the Reset button.
For older Sleep models: The reset button is inside a small notch with the word 'Reset' below it and can be accessed with a paperclip or a similarly-shaped object.
Important:
-
Please avoid using an object that is sharp to press the reset button, as it may damage the button.
- The reset notch should not be confused for the sound sensor, which is located near it and is identified by 3 small holes. Inserting an object into one of those holes can damage the sensor and prevent the breathing disturbance feature from working, so please use caution when performing the reset.
For Current Sleep Models
The reset mechanism features a raised, easily accessible external button. Depress this button directly with your finger.
5
Press and hold the RESET button for five seconds.
Press and hold the RESET button for five seconds.
6 The LED on the back of the device will flash red three times, then flash green continuously one time.
A flashing blue LED indicates that the reset procedure has been done successfully.
7 Put the inner part back into the textile cover.
Make sure to flatten the sensor all over its surface in the textile cover.
Make sure to flatten the sensor all over its surface in the textile cover.
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Medically Validated ECG