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Ultra-powerful sleep monitoring system
The world's first under-mattress sleep sensor with revolutionary features: sleep apnea detection, snore detection, sleep analysis, and heart rate monitoring.
Worldwide exclusive feature
Medical-grade sleep apnea detection
1 in 5 adults are estimated to have obstructive sleep apnea, and 80% of them are unaware they suffer from it. It is an underdiagnosed yet serious condition.
Why it matters
Sleep apnea causes fatigue and can have very serious health implications, including high blood pressure, arrhythmias, strokes, and heart failure.
Know how severe your sleep apnea is
Sleep Analyzer’s exclusive algorithm analyses your thoracic and cardiac activity to identify breathing episode cessations that are characteristic of this disorder.
Not only can it detect sleep apnea, it also classifies its severity (low to mild, moderate or severe) following the classification of the American Academy of Sleep Medicine, considered as a reference worldwide.
This classification is based on the frequency of obstructive events reported as Apnea–Hypopnea Index (AHI).
Sleep Analyzer provides clinically validated sleep apnea detection. It has been tested and compared with a clinical polysomnograph.
Clinical sleep analysis
Leads to more restful sleep
by tracking your sleep phases, depth, and interruptions.
Cardiovascular health
Analysis of your cardiovascular health
via overnight heart rate tracking.
Respiratory health
Detect snoring
which can lead to sleep disturbances.
"Being able to detect sleep apnea with a non-invasive device at home is a game-changer and could drastically help to better diagnose it."
— Dr. Pierre EscourrouSleep Physician,Béclère Hospital, Paris
Heart rate
Each time your heart beats, it propels a mechanical wave through your body, which is measured continuously with high precision by the pneumatic sensor.
Breathing
Sleep filters your motion signal to extract your breathing rate throughout the night.
Movement
The movements of your body generate mechanical waves, which are captured by the pneumatic sensor.
Heart rate
Each time your heart beats, it propels a mechanical wave through your body, which is measured continuously with high precision by the pneumatic sensor.
Breathing
Sleep filters your motion signal to extract your breathing rate throughout the night.
Movement
The movements of your body generate mechanical waves, which are captured by the pneumatic sensor.
Advanced sleep tracking
Accurate data collected by the sensors is processed using exclusive algorithms that benefit from a decade of expertise in connected health.
Sleep Cycle
Sleep Cycle
Track Sleep Cycles
By precisely assessing the sleep stage you’re in, Sleep helps you to monitor recovery during your night:
Deep: 28%
During deep sleep, breathing slows and muscles relax. This phase helps you recover from physical fatigue, and enables learning and memory consolidation.
REM: 16%
Most of your dreams happen in REM (Rapid Eye Movement) sleep. REM is very important for emotion regulation and memory consolidation.
Light: 46%
Light sleep is physiologically important but the least restorative of sleep stages. You are easily awoken during this stage.
Sleep Score
Sleep Score
Sleep breaks down your night in 6 meaningful indicators with color-coded feedback to clearly identify the dimension of your sleep that can be improved:
Duration: 7h54
Recovery: Good
Interruptions: 1 time
Regularity: Poor
Time to sleep: 8 min
The Sleep Score was developed with sleep physicians to build a specific algorithm that reflects the physiological importance of each metric for the body during sleep.
Heart Rate
Heart Rate
Continuous heart rate tracking
Sleep measures your heart rate while sleeping, an indicator reflecting whether enough time is spent in deep sleep and a powerful marker of how your lifestyle impacts your heart health.
Know how to interpret your HR with color-coded feedback and get tips to improve it.
Avg. Sleep Heart Rate: 53 bpm
Peak: 64 bpm
Lowest: 41 bpm
Snoring
Snoring
Snoring detection
Track the number of snoring episodes and their durations. In the app, learn more about snoring patterns and what impacts them.
To give you a complete and accurate overview of your snoring episodes, our exclusive snoring algorithm has been trained against a dataset of low to heavy snorers. A wide variety of unwanted noises has been included in this dataset: subway noises, partner snoring, washing machine noises, cell phone vibration, and TV shows.
Sleep can also distinguish your snoring patterns from environmental noises and your partner’s snoring patterns.
Advanced sleep tracking
Accurate data collected by the sensors is processed using exclusive algorithms that benefit from a decade of expertise in connected health.
Wake up to result
Wake up to result
Wake up to result
When you get out of bed, Sleep immediately syncs with your Withings account so you can see your results on the Withings app.
With precise and easy-to-understand insights, anyone can discover how to achieve better sleep quality for better health.
Most of your dreams happen in REM (Rapid Eye Movement) sleep. REM is very important for emotion regulation and memory consolidation.
Light: 46%
Light sleep is physiologically important but the least restorative of sleep stages. You are easily awoken during this stage.
Shareable sleep diary
Shareable sleep diary
Shareable sleep diary
Make a medically-informed decision on your sleep by sharing an automatically-generated sleep diary with your doctor.
Based on the standard sleep diary used by psychologists and physicians to screen for sleep disorders, Withings Sleep Diary makes it easy to obtain an accurate and objective accounting of your nights.
Exclusive to users of Sleep, Withings Sleep Diary can be accessed in the app and easily shared via PDF with health professionals to help them understand and take action.
Withings devices provide leading-edge, accurate data that syncs directly to the Withings app. You get a clear picture of your health with easy to understand, detailed analysis. See weekly and monthly trends, and get actionable insights to help you reach your long-term health goals.
We protect your health
We also protect your data
To factor data privacy into our products and services, we strive for the highest standards of personal data protection.
Find the best scale for you
Body Scan
Segmental body composition
Fat & muscle mass distribution in 5 body zones
Metrics:
Ultra precise body composition—3 frequencies
Fat, muscle & bone mass
Hydration level
Basal Metabolic Rate
Calorie intake optimization
Visceral fat
BMI
Accuracy:
50g of weight precision
Medical Graded Biomarker:
6-lead ECG¹
Atrial fibrillation detection¹
Nerve health score
Detect some early signs of diabetes-related complications²
Pulse wave velocity
Vascular age
Arterial age assessment relative to your age group
Standing heart rate
Battery:
Battery life up to 1 year
Rechargeable USB-C battery
Tech:
3.2" High-res color screen
Athlete, pregnancy, baby & eyes-closed modes
Automatic user recognition
Withings Precision Technology™
AutoSync+™ via Wi-Fi & Bluetooth
Personalized insights screens
Body Comp
Advanced body composition
Metrics:
Ultra precise body composition—2 frequencies
Fat, muscle & bone mass
Hydration level
Basal Metabolic Rate
Calorie intake optimization
Visceral fat
BMI
Accuracy:
50g of weight precision
Medical Graded Biomarker:
6-lead ECG¹
Atrial fibrillation detection¹
Nerve health score
Detect some early signs of diabetes-related complications²
Pulse wave velocity
Vascular age
Arterial age assessment relative to your age group
All Withings products come with a comprehensive 2-year warranty and maintenance service. For any product issues, please submit your inquiries through our online form, and our dedicated support team will respond promptly within 24 hours.
Delivery Policy
All orders placed through the Withings HK Online Store can be delivered to locations in Hong Kong SAR & Macau SAR only.
Withings HK offers the following delivery option:
Standard Complimentary Delivery (Normally will be delivered by SF Express)
Delivery arrangement:
Hong Kong SAR: Delivery will be arranged as soon as possible during the promotion period. (Mon-Fri, excluding Public Holidays) Macau SAR: Delivery will be arranged as soon as possible during the promotion period. (Mon-Fri, excluding PublicHolidays)
Kindly note: if you place an order on the day before a weekend or public holiday, your order will only be proceeded on the next business day. The actual delivery date shall be subject to notification from the carrier.
All sold goods are not subject to returns or refunds. Customers are advised to count the items in the package immediately upon receipt. If there is suspicion of any shortage, please report it within 48 hours via email or online inquiry, and provide pictures for relevant proof. Withings HK will not accept any claims beyond this period of limitation.
7-Day Defective Guarantee Policy
If customers find issues with the product within seven days after receiving the products, and after inspection it is confirmed to have factory defects (and must meet the following conditions),
If the products received was found with factory defection after inspection, the customer can replace for the same model of product (certain models are excluded). Each purchase is only eligible for replacement once. Customers must bring the product to Be All Concepts Limited - distributor for Withings HK, for inspection and replacement.
The product must be in its original packaging, without any damage or scratches;
The product's serial number (if any) must match the information on the invoice.
If the replacement product is out of stock, customers may choose to exchange for other products of equal value.
When exchanging the product, customers must present a valid invoice or receipt.
The replacement product may be inspected by the distributor to confirm that the product quality does not meet the production standards.
If the exchange is requested due to market price fluctuations, limited-time discount price changes, or software issues, this exchange protection is not applicable.
Customers must return all gifts that were included with the purchase, otherwise, we will need to deduct the value of the gift.
This exchange protection does not apply to:
Products damaged due to accidental damage or negligence.
Random accessories.
Products without a relevant invoice or/and receipt.
Products that have been registered/activated.
Products with damage or/and scratches.
If there are issues with wireless connection or APP operation, customers must contact the brand or agent directly for follow-up.
Withings Ecosystem
Withings has a complete ecosystem of devices that delivers comprehensive insights—to give you the most well-rounded view of your health. Plus, it’s compatible with all your favorite apps.