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Promotion code received through withings.com is not applicable for withings.com.hk

Return Policy

Returns or Refunds

All sold goods are not subject to returns or refunds. Customers are advised to count the items in the package immediately upon receipt. If there is suspicion of any shortage, please report it within 48 hours via email or online inquiry, and provide pictures for relevant proof. Withings HK will not accepts any claims beyond this period of limitation.

7-Day Defective Guarantee Policy

If customers find issues with the product within seven days after receiving the products, and after inspection it is confirmed to have factory defects (and must meet the following conditions),

If the products received was found with factory defection after inspection, the customer can replace for the same model of product (certain models are excluded). Each purchase is only eligible for replacement once. Customers must bring the product to Beall Concepts Limited - distributor for Withings HK, for inspection and replacement.

  • The product must be in its original packaging, without any damage or scratches;
  • The product's serial number (if any) must match the information on the invoice.
  • If the replacement product is out of stock, customers may choose to exchange for other products of equal value.
  • When exchanging the product, customers must present a valid invoice or receipt.
  • The replacement product may be inspected by the distributor to confirm that the product quality does not meet the production standards.
  • If the exchange is requested due to market price fluctuations, limited-time discount price changes, or software issues, this exchange protection is not applicable.
  • Customers must return all gifts that were included with the purchase, otherwise, we will need to deduct the value of the gift.
  • This exchange protection does not apply to:
    1. Products damaged due to accidental damage or negligence.
    2. Random accessories.
    3. Products without a relevant invoice or/and receipt.
    4. Products that have been registered/activated.
    5. Products with damage or/and scratches.
    6. If there are issues with wireless connection or APP operation, customers must contact the brand or agent directly for follow-up.